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On February 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. To learn more about this from Change Healthcare, please click here or reach out to the contact center at 1-866-262-5342.

It May be Time to Redetermine Your Medicaid Eligibility

You may have or will receive a letter from the Department of Health and Human Services explaining how to verify your eligibility, including the date by when you must complete your Medicaid redetermination. If you do not complete your Medicaid redetermination by the date in your letter, you will lose health coverage. 

Please note: Be sure to wait until your redetermination month (will be noted on your letter or NH EASY account) to take action.

Ways to complete your redetermination or provide requested information: 

  1. Online: Through your NH EASY account https://nheasy.nh.gov if you do not have an NH EASY account, you can create one today using this same link.
  2. By mail: Centralized Scanning Unit, PO Box 181, Concord, NH 03302.
  3. In person: Visit one of DHHS District Offices, locations can be found at https://www.dhhs.nh.gov/about-dhhs/locations-facilities#locations

Need help? Visit one of DHHS District Offices in person or contact the DHHS Customer Service Center toll-free at 1-844-ASK-DHHS (1-844-275-3447) and select option #3 or (603) 271-9700, (TDD: 1-800-735-2964), Monday-Friday, 8:00 a.m. to 4:00 p.m. ET.

Know your options.

If you no longer qualify for Medicaid, you may be eligible for health insurance coverage through a Marketplace plan, including our Marketplace plan Ambetter (Ambetter.NHhealthyfamilies.com).

If you have questions about, or lose, your health insurance coverage, you have options. New Hampshire offers free enrollment assistance through NH Navigator programs.  Navigators can help with private insurance or Medicaid. To contact an insurance navigator, call 1-877-211-6284 or 800-208-5164.

Questions or concerns?

We’re here to help. Call us at 1-866-769-3085 today.