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February 2020 Provider Newsletter

Date: 02/03/20

Dear Providers:

As we launch into 2020, we thank you for providing excellent quality of care to our members and communities throughout New Hampshire. We also renew our commitment to communication with you, including this bulletin, and other updates we send throughout the year.

In an effort to make it easier for our provider partners to work with us, our team has developed a number of tip sheets and quick reference guides to assist you with various functions. You can learn more about those on page 4.

We are also pleased to have welcomed a number of new provider relations representatives. Collectively, our new team has over 75 years of experience in healthcare operations and relationship management. The team has already begun outreach and is eager to work with you.

This coming year, NH Healthy Families is reaffirming our commitment to combating issues related to the Social Determinants of Health. In 2019, we established our Gateway Services that provide direct social supports to communities. With that, we successfully implemented programs to address homelessness, food insecurity and substance misuse. You’ll find a recap of our efforts in 2019 on page 3.

Finally, as you may be aware, Centene recently combined with WellCare to create one company. While this should cause no disruptions for you, more information is included on page 4.

As always, you can contact your provider relations representative with any questions you may have.  
You can find the full February 2020 Provider Newsletter here (PDF).

In good health,

Jennifer Kent Weiner
Vice President, Network Management