It’s important to NH Healthy Families that our members receive drug therapy that is appropriate, high quality and cost effective. We work hard to ensure you have access to safe and effective medications that are medically proven to help you get healthy and stay healthy.
**Please note: In response to the COVID-19 Pandemic NH Healthy Families wants to ensure our members’ prescription needs are met. For those members impacted by COVID-19 the pharmacy can place a one-time override for an early refill rejection on non-controlled substances. In order to place this override please have your pharmacy reach out to the pharmacy help desk via the phone number located on the back of your membership card. For controlled substances please reach out to NH Healthy Families at 866-769-3085, Monday through Friday 8 a.m. to 5 p.m. and ask for the pharmacy department.
Members have the option to receive a 90-day supply of their maintenance medications at in-network pharmacies.
NH Healthy Families also has in network mail-order pharmacies available to our membership to ensure timely delivery of medications. For additional information please reach out to NH Healthy Families at 866-769-3085, Monday through Friday 8 a.m. to 5 p.m.
NH Healthy Families covers certain prescription drugs and over-the-counter drugs when prescribed by a NH Healthy Families provider. The pharmacy program does not cover all drugs. Some require prior authorization. Some drugs have limitations on age, dosage or maximum quantities.
The Preferred Drug List (PDF) (PDL) is the list of drugs covered by NH Healthy Families.
NH Healthy Families works with providers and pharmacists to ensure that medications used to treat a variety of conditions and diseases are covered. The PDL applies to drugs you receive at retail pharmacies. The NH Healthy Families PDL is continually evaluated by the Pharmacy and Therapeutics Committee to promote the appropriate and cost-effective use of medications.
View the Preferred Drug List (PDF).
You can have your prescriptions filled at a network pharmacy. At the pharmacy, you will need to give the pharmacist your prescription and your NH Healthy Families ID Card. If you need help finding a pharmacy near you, call us.
To find a pharmacy that is in the NH Healthy Families network, you can use the Find a Provider tool. Type in your city or zip code. Then click Update. Choose Other and type the name of your pharmacy. You can also select the pharmacy type in the Select Specialty area. Only those pharmacies in the NH Healthy Families network are listed.
Please note: On 7/8/2019, the NH Healthy Families Pharmacy network is changing. Walgreens and its subsidiaries will no longer be participating providers. Locations in Berlin, Colebrook, Lancaster, and Manchester (Valley Street) will remain in network. To avoid a break in treatment, members should move their medicines to a new pharmacy by 7/8/2019. You can do this by any ONE of the following:
- Call or go to the new pharmacy to ask for the medicine to be transferred.
- Ask your doctor to call or send your prescriptions to the new pharmacy.
- Bring a written prescription to the new pharmacy.
Members and providers can search for other pharmacies on our website by using the Find-a-Doctor tool. Go to NHhealthyfamilies.com and click on "Find a Doctor". Next, click on "Start Provider Search". They can also go directly to the tool by typing providersearch.nhhealthyfamilies.com.
We are here to help. If you have questions, call Member Services at 1-866-769-3085 or TDD/TTY at 1-855-742-0123.