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Pharmacy

NH Healthy Families is committed to providing appropriate, high-quality, and cost-effective drug therapy to all NH Healthy Families members. NH Healthy Families covers prescription medications and certain over-the-counter medications with a written order from a NH Healthy Families provider. The pharmacy program does not cover all medications. Some medications may require prior authorization and some may have limitations. Other medically necessary pharmacy services are covered as well.

Use our Medicaid Preferred Drug List (PDF) to find more information on the drugs that are covered.

To see the Preferred Drug List effective 9/1/2019, please click here (PDF)

Please note: On 7/8/2019, the NH Healthy Families Pharmacy network is changing. Walgreens and its subsidiaries will no longer be participating providers.  Locations in Berlin, Colebrook and Lancaster, and Manchester (Valley Street) will remain in network.  To avoid a break in treatment, members should move their medicines to a new pharmacy by 7/8/2019.  You can do this by any ONE of the following:

  • Call or go to the new pharmacy to ask for the medicine to be transferred.
  • Ask your doctor to call or send your prescriptions to the new pharmacy.
  • Bring a written prescription to the new pharmacy.

Members and providers can search for other pharmacies on our website by using the Find-a-Doctor tool. Go to NHhealthyfamilies.com and click on "Find a Doctor". Next, click on "Start Provider Search". They can also go directly to the tool by typing providersearch.nhhealthyfamilies.com.

We are here to help. If members have questions, call Member Services at 1-866-769-3085 or TDD/TTY at 1-855-742-0123.

Prior Auth Criteria

Click to view the NH Healthy Families Pharmacy PA Criteria.

Medication Requests

Envolve Pharmacy Solutions, NH Healthy Families' Pharmacy Benefit Manager, processes pharmacy claims for self-administered (i.e. oral, self-injectable, topical, ophthalmic) drugs. For self-administered medications, use the medication request form below

To complete this form electronically please visit covermymeds.com

Pharmacy Help Desk:

1-866-862-8615
Monday - Friday 8:00 am - 9:00 pm EST
Saturday 9:30 am EST - 6:00 pm EST 

Specialty Medication Requests

Specialty medication requests will go to NH Healthy Families. To submit a request for medications that will be administered by a provider (i.e. specialty, home health, outpatient, injectable or infusible medications), use the form below. If you can’t find the specialty drug you are looking for, click here.