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Benefits Overview

NH Healthy Families offers health insurance plans with comprehensive healthcare services that suit the needs of families and individuals throughout New Hampshire.

View some of NH Healthy Families' benefits below. You can also view more information in our Member Handbook.        

You take care of your health; we offer a way to earn reward dollars when you complete certain healthy behaviors.

The CentAccount Healthy Rewards program is our way to appreciate you for keeping up with your health. Taking care of your health makes you feel better. When you complete certain healthy activities, you receive dollar rewards! There are no fees or cost to you. It’s our way of celebrating your choice to have better health.

Earning rewards is easy. When you do certain preventive health activities (see list below), NH Healthy Families appreciates you with rewards! Your rewards will be automatically added to your CentAccount card. If it’s your first reward, a card will be mailed to you. See below to find out where you can spend your Healthy Rewards dollars.

You can see our CentAccount Rewards flyer here!

Everyone Can Earn:

  • $30 for completing a health needs assessment - call us at 1-866-769-3085 (TDD/TTY 1-855-742-0123) to complete the screening.
  • $30 for an annual flu vaccine - one per flu season (September - April; ages 6 months and up)
  • $30 for an annual well care visit(ages 2 and up)
  • $30 for completing 6 health coaching sessions for smoking cessation(ages 18 and up)
  • $20 for annual comprehensive diabetes care - must complete all of the following once in the calendar year:
    • HbA1c test
    • Kidney screening
    • Retinopathy screening (dilated eye exam)

Women Can Earn:

  • $10 for every 3rd prenatal doctor visit* ($30 max)
  • $10 for a postpartum doctor visit* (must be completed 21 - 56 days after delivery)
  • $30 for an annual breast cancer screening (one per calendar year; ages 40 - 74)

*To be eligible for these rewards, you must notify us you are pregnant prior to having your baby by calling us or submitting a completed Notification of Pregnancy (NOP) form. Prenatal visit count begins after we are notified you are pregnant.

Men Can Earn:

  • $30 for an annual prostate exam (one per calendar year; ages 50 and up)

Children Can Earn:

  • $30 for 6 infant well care visits up to 15 months old These visits are recommended at 3-5 days old, before 30 days old, and at 2, 4, 6, 9, 12, and 15 months old.

Using Your Card

Your CentAccount card can be used at certain stores and phamacies to purchase health-related items. You can use you CentAccount Healthy Rewards Card at the following stores:

  • Dollar General
  • Family Dollar
  • Rite Aid
  • CVS
  • Walmart

See the CentAccount Rewards Catalog for more information.

Activating Your Card

Earning rewards is easy! Complete one of the eligible healthy behaviors. Then reward dollars are automatically put on your CentAccount card. If it's your first reward, a card will be mailed to you. Remember, this is not a credit card! when you receive the card, it already has funds on it.

To activate your CentAccount Healthy Rewards card, please visit www.myotccard.com or contact our Member Services Department at 1-866-769-3085 for assistance.

As a New Hampshire health plan option, NH Healthy Families can help you find a provider, find local resources, plan an appointment and find transportation. Call Member Services at 1-866-769-3085 (TDD/TTY 1-855-742-0123).

Care coordination and disease coaching are part of your health benefits and are provided to you at no cost. NH Healthy Families pays for these services. We provide services for many conditions, such as asthma, diabetes, COPD, high-risk pregnancy and many more. Call Member Services at 1-866-769-3085 (TDD/TTY 1-855-742-0123).

NH Healthy Families is proud to be working with SafeLink Wireless to offer you this special, federal program. As a Member of our plan, you get all the same benefits of a SafeLink phone, plus unlimited inbound text messages and calls to NH Healthy Families member services. There is no added cost for these extras.

How to Enroll:

As a NH Healthy Families Member, you can choose who you see for your healthcare needs from our network of Providers. We have many for you to choose from. If you need help choosing a doctor, call Member Services at 1-866-769-3085 (TDD/TTY 1-855-742-0123).

Preventative care visits are covered by NH Healthy Families. This means visiting the doctor for a regular check-up, rather than waiting until you are sick.

NH Healthy Families covers an annual physical for adults.

Regular child check-ups are also covered for those under the age of 21. These doctor visits should occur at the below ages. Children also need a blood lead test at 12 and 24 months of age. We cover this. After that, if they are high risk, they need the blood lead test each year age 3 to 6.

  • Birth
  • 3 to 5 days
  • 1 month
  • 2 months
  • 4 months
  • 6 months
  • 9 months
  • 12 months
  • 15 months
  • 18 months
  • 24 months
  • 30 months
  • 3 years
  • 4 years
  • Every year until age 21

Search for a provider in our network.

Our Nurse Advice Line is ready to answer your health questions 24 hours a day – every day of the year. It is staffed with Registered Nurses. These nurses have spent lots of time caring for people. Now they are ready and eager to help you. Call 1-866-769-3085 and say "Nurse."

Through our MemberConnections program, we can help you get the support you need. A MemberConnections team member can talk to you over the phone. They can also visit your home. They can talk to you about things like how to choose a doctor, plan benefits and living healthy. They can also connect you to community social service programs. These programs will help you with food, housing and clothing.

Start Smart for Your Baby (Start Smart) is our special program for women who are pregnant and for those moms who just had a baby.  We want to help you take care of yourself and your baby every step of the way. If you are pregnant, please let us know by completing a Notification of Pregnancy form. After completing this form you will be enrolled in Start Smart. You will receive information in mail and over the phone. You can also get information in the Health & Wellness section.

Tips for Pregnancy
If you are pregnant or want to become pregnant, keep these things in mind:

  • Go before you show! Go to the doctor as soon as you think you are pregnant. It is important for you and your baby to see a doctor as early as possible. It will keep both of you healthy. It will also help your baby get off to a good start. It is even better to see a doctor before you are pregnant. This is so you can get your body ready for pregnancy.
  • Maintain healthy lifestyle habits. This includes exercising, eating balanced and healthy meals, and resting for 8-10 hours every night.
  • Do not use tobacco, alcohol or drugs now or while you’re pregnant.

Breastfeeding
Doctors and health organizations agree that breastfeeding is best.  You may already know that breast milk is packed with the perfect mix of nutrients your baby needs. Did you know that it is also more than just food?  Breast milk has special ingredients, like antibodies, that only you can provide.  Breast pumps are helpful if you are breastfeeding and have to be away from your baby. Call us after you deliver to see if breast pumps are offered.

Are You Pregnant? Tell Us Right Away!
Call us. Or, you can login to your NH Healthy Families account and fill out the Notification of Pregnancy form.

Interpreter services are provided free of charge to you during any service or grievance process. This includes American Sign Language and real-time oral interpretation.

If you need something translated into a language other than English, please call NH Healthy Families. We can also provide things in other formats such as Braille, CD or large print.

If you need an interpreter for your medical appointment, contact NH Healthy Families 48 hours before your appointment. We will arrange for one to be at your appointment.

Emergency Transportation

NH Healthy Families covers ambulance transportation to the nearest hospital for emergency situations. You do not need to contact NH Healthy Families before using an ambulance for emergencies.

Non-Emergency Transportation

Non-emergent transportation is covered for members and children to access covered medical services. Certain limits apply. You can schedule your transportation to an appointment by calling NH Healthy Families at 1-866-769-3085 and selecting the prompt for transportation services. To request transportation reimbursement, complete the Transportation Reimbursement Form or call us at 1-866-769-3085.

To check on the status of your reimbursement, call 1-866-769-3085.

NH Healthy Families allows members to choose from a standard selection of frames and lenses. Members can choose to opt out of the standard benefit and select frames outside of the standard selection. An allowance will be approved as a credit toward the purchase of glasses with single vision lenses, or glasses with bifocal or trifocal lenses.  Any charges exceeding the allowance are the Member's responsibility. For more information about your benefits, please refer to your member handbook.