Provider Training
Welcome to NH Healthy Families. We thank you for being part of our network of participating physicians, hospitals and other healthcare professionals.
NH Healthy Families Pharmacy Auths and Appeals Webinar
Thursday, April 16, 1:00 PM - 2:00 PM
Virtual Webinar Event Registration Here
This webinar will provide an overview of key processes to help ensure members receive the care they need without unnecessary delays. You will learn the differences between retail and medical pharmacy benefits, how to access the Preferred Drug List and Clinical Policies quickly and easily, and step-by-step guidance on submitting requests and appeals efficiently.
Training Presentations
- Pain Management in Sickle Cell Anemia (PDF)
- EVALI – E-Cigarette or Vaping-Associated Lung Injury (PDF)
- Hypertronic Saline Use in Cystic Fibrosis (PDF)
- Low-Density Lipoprotein Cholesterol versus Lipoprotein (a) in Determining Cardiovascular Disease Risk (PDF)
- Sickle Cell Disease (PDF)
- HIV (PDF)
- Clinical Documentation Improvement (CDI) Upcoming Webinars (PDF)
- Fall Prevention Starter Kit (PDF)
- Emerging Migraine Treatments (PDF)
- Biosimilars (PDF)
- Serotonin Syndrome (PDF)
- Pharmacology for Weight Loss (PDF)
- Sickle Cell Disease Updates (PDF)
- Pain Management Practice Updates (PDF)
- Difficult-to-Treat and Severe Asthma (PDF)
- Narcolepsy Presentation (PDF)
- Gastroesophageal Reflux Disease (GERD) and Proton Pump Inhibitors (PPIs) (PDF)
- Alzheimers Presentation (PDF)
- Asthma Presentation (PDF)
- Schizophrenia Presentation (PDF)
- Cystic Fibrosis Presentation (PDF)
- Hepatitis C Presentation (PDF)
- NH Healthy Families Provider Orientation Training (PDF)
- Evolent Provider Orientation (PDF)
- Medical Multi-Line Authorizations on the Secure Provider Website (PDF)
- Antibiotic Drug Resistance Education (PDF)
- Cardio-Protective Medication Bundle Education (PDF)
- Asthma Education Presentation (PDF)
- Osteoporosis Education Presentation (PDF)
- Major Depressive Disorder Education Presentation (PDF)
- Sickle Cell Disease Presentation (PDF)
- Hemophilia Presentation (PDF)
- CAR-T Therapy Presentation (PDF)
- Spinal Muscular Atrophy (PDF)
- Duchenne Muscular Dystrophy (PDF)
On Demand Trainings
Lead Poisoning: The Hidden Pandemic (PDF)
- Centene Institute for Advanced Health Education Course Flyer (PDF)
- Course registration is available through Centene Institute for Advanced Health Education
Pharmacy Authorizations and Appeals Training
This resource (PDF) provides an overview of key processes to help ensure members receive the care they need without unnecessary delays. Inside, you’ll learn the differences between retail and medical pharmacy benefits, how to access the Preferred Drug List (PDL) and Clinical Policies quickly and easily, and step-by-step guidance on submitting requests and managing appeals efficiently.
PaySpan Training
How to Register and Use the Provider Portal
- Coming Soon
We can be reached by dialing 1-877-331-7154 opt#1 Mon-Fri 8am-8pm EST.
Behavioral Health
- NH Healthy Families SUD Provider Orientation (PDF)
- NH Healthy Families Mental Health Provider Orientation (PDF)
New Hampshire Healthy Families offers trainings for MH, BH, SUD and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars.
How to register for virtual instructor led trainings:
- Access our Learning Management system at: NH Healthy Families Training
- Log in to your account or register if this is your first time accessing the site
- After logging in, you can access and sign up for our upcoming training courses
Training topics include but are not limited to:
- ACES: The Study and Beyond
- Autism Spectrum Disorders
- Clinical Topics in Behavioral Health
- Overview
- Bipolar
- Anxiety
- Depression
- PTSD
- Schizophrenia
- Behavioral Health Screening Tools
- Co-Occurring Disorders
- Culturally Appropriate Care & Health Equity
- De-escalation Techniques
- DSM-5 TR Overview
- Eating Disorders
- Effective Communication
- Ethics
- Goal Setting and Documentation
- Human Trafficking
- Integrated Health Care
- Maintaining a Healthy Professional Life
- Mental Health First Aid (Adult)
- Mental Health First Aid (Youth)
- Perinatal Mood and Anxiety Disorder
- Physical Conditions and their links to Mental Health
- Positive Psychology
- Poverty Competence
- Providing Services to the LGBTQIA2S+ Community
- Sex Offenders
- Side Effects of Psychotropic Medications
- Recovery and Resiliency
- SBIRT (Screening Brief Intervention and Referral to Treatment)
- Stages of Change
- Strengths Based Treatment
- Social Determinants of Health
- Substance Use Disorders
- Overview
- Alcohol
- Caffeine
- Cannabis
- Hallucinogens
- Inhalants
- Opioids
- Sedatives
- Nicotine
- Stimulants
- Non-Substance: Gambling
- Suicide Risk Module 1 and Module 2
- Trauma Informed Care: Trauma Across the Lifespan
For more information, please contact our Clinical Provider Training Department at BH_training@centene.com.
On Demand Trainings
NH Healthy Families offers self-paced on demand trainings. These may be accessed at any time at the links below.
A Closer Look at Evidence-Based Practices
NH Healthy Families Medication Monitoring for Psychotropic Medications
NH Healthy Families Overview of Opioid Prescribing and Concepts of Morphine Equivalent Dosing
For training requests and/or more information, please contact our Clinical Provider Training D
epartment at: BH_training@centene.com