Reporting Fraud, Waste and Abuse

You trust that your doctor, caregiver or loved one will take care of you. You believe they will always have your best interests in mind. Sometimes, when someone helps take care of you, they can take advantage of you. It is important to recognize the signs of neglect, abuse and fraud. If this happens, it is important to report it. This allows you to be safe and get the care you need.
Neglect occurs when someone fails to provide or withholds the necessities of life from you. This includes food, clothing, shelter, or medical care.

Abuse means causing any physical, sexual or mental injury to you. This can also be taking advantage of your financial resources.

  • Physical abuse. Any inappropriate contact that causes bodily harm. For example, being slapped, scratched, or pushed. Being threatened with a weapon, such as a knife or a gun, is another example.
  • Sexual abuse. Any sexual behavior or intimate physical contact that occurs without your permission. This can be touching your genital area, buttocks or breasts.
  • Mental abuse. When you feel emotional distress resulting from the use of demeaning or threatening words. This can also include signs, gestures and other actions. For example, controlling behavior, embarrassment or social isolation are types of mental abuse.
  • Financial Abuse. When someone uses your money without your consent. This includes improper use of guardianship or power of attorney.

“Fraud” means to knowingly get benefits or payments that you are not entitled to receive. Please let us know if you are aware of someone who is committing fraud. This could be a provider or a member. Some examples of healthcare fraud include:

  • A lie on an application
  • Using someone else’s ID card
  • A provider (doctor) billing for services that were not done
  • Transportation (usage abuse)

If you believe that you are being taken advantage of or hurt by someone, report it. All information will be kept private. Stopping fraud and abuse will help protect you. It will also provide more time and money for your healthcare needs.

There are many ways to report fraud and abuse:

  • Call NH Healthy Families Member Services at 1-866-769-3085 (TDD/TTY 1-855-742-0123).
  • Tell us right away, if you think a doctor, a hospital, another NH Healthy Families member, or another person is misusing the Medicaid or NH Healthy Families resources.
  • Call NH Healthy Families’ FWA Hotline at 1-866-685-8664. You do not need to give your name and we will take your call seriously. Or you can write to:     
    • NH Healthy Families 
      Compliance Department
      2 Executive Park Drive, Suite 220
      Bedford, New Hampshire, 03110
  • You can also report fraud and abuse to Medicaid. Medicaid’s address and phone number are:
    • Office of the Attorney General
      Medicaid/Healthcare Fraud Unit
      33 Capitol Street
      Concord, NH 03301
      1-603-271-1246

To report Fraud, Waste and Abuse, gather as much information as possible.

When reporting about a provider (a doctor, dentist, counselor, etc.) include: 

  • Name, address, and phone number of provider
  • Name and address of the facility (hospital, nursing home, home health agency, etc.)
  • Medicaid number of the provider and facility, if you have it
  • Type of provider (doctor, dentist, therapist, pharmacist, etc.)
  • Names and phone numbers of other witnesses who can help in the investigation
  • Dates of events 
  • Summary of what happened

When reporting about someone who gets benefits, include: 

  • The person’s name
  • The person’s date of birth, Social Security Number, or case number if you have it 
  • The city where the person lives 
  • Specific details about the Fraud, Waste and Abuse