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Welcome Members

Welcome to NH Healthy Families! We’re glad you’re a member. You can count on us to provide the resources you need to care for yourself and your family.

It’s time to take control of your health – and this is the place to start. Your new health insurance plan offers comprehensive medical care and benefits. It also includes valuable programs, educational tools and support.

This page will help you understand your health plan. It has all the details you need to help manage your health. You can also find tools to take action.

You will get a Welcome Packet from NH Healthy Families in the mail – once we are notified that you are a new member of our plan.  Your Welcome Packet will contain your Member ID card, Health Risk Assessment Screening form and more!  If you have questions about your Welcome Packet – call Member Services at 1-866-769-3085 (TDD/TTY 1-855-742-0123).Your next steps with your new plan:

  1. Create an online account. You can manage your health benefits, change your primary care provider, contact a plan representative, view claims and more.
  2. Complete a Health Assessment. This is available on your online account.
  3. If pregnant, complete a Notification of Pregnancy form. This is available on your online account.
  4. Choose a provider. You can view the providers available to you on our online directory. Choose or change your provider through your online account.